Frequently Asked Questions

Products

What products do we make?

We make outdoor furniture for both the commercial and domestic markets. This includes a large range of : Picnic tables, benches, seats, café tables, dining settings, solid planter boxes etc.. Anything made from durable solid outdoor timber.

Do we have a showroom?

We custom make to order so there is no showroom. Even with our defaults, there are simply too many options, sizes and variations to try and stock. You are welcome to visit the workshop and see what is on the table at the moment or simply to chat about your project or variations to our default items.

Do we custom make or manufacture a fixed range of products?

We custom build every item of furniture. We do have a range of default sizes and options but since we do not stock items each piece of furniture can be tailored to suit your needs.

I can't find any info on that item?

Looking for "Cafe Tables" but cant find our page? We have installed a "customised search" feature that searches through all our pages. If that fails simply contact us.

Pricing

Where can I get a price?

The tabs at the top of the page take you to the main sections. Each section has prices on the right hand column, or if there are multiple items then we have a link here to the full list of options and prices. If in doubt, you can call us to get a price.

Is custom made more expensive?

No – not with us.

Will I get a quote?

Every job is preceded with a quote. We only commence work once the client has accepted our quote and a deposit or payment has been received.

How are payment made?

Depending on the size of the order, we require a deposit upon acceptance of the fixed quote and the final payment is due prior to delivery/or pickup.




Goods and Services Tax?

As of 10/8/2013 all prices quoted are inclusive of GST.

Delivery

Are there delivery charges?

Yes, delivery fees apply. To calculate costs refer to the deliver rates page

Do we deliver interstate?

It depends on the product and the locations - refer to the bottom of our deliver rates page

How do you deliver large items?

Some of our furniture is in excess of 500kg. In many cases we either partially of fully assemble onsite at no additional costs to the client.

Service

Do we have a price match guarantee?

We guarantee to match and better any comparable offer.

Do we guarantee our products?

Yes we provide a guarantee on our workmanship. We cannot however guarantee the weather and what it may do to the timber. Please refer to our Terms and Conditions and Timber types guide for timber characteristics.

What is the main difference between the various timbers?

We build from Recycled railway sleepers, new red gum sleepers, new treated pine sleepers, new ironbark sleepers, cypress pine, Victorian ash and Tasmanian Oak, Merbau and Kiln dried treated pine. Refer to "Timber Types Guide".

Can we paint or stain furniture?

Yes we provide a professional staining service if requested. The costs vary based on the item being stained and the number of coats. More info is on each products detailed specification page.

General

Which timber can be used outdoors?

All the timbers we use are suitable for outdoors. Some better than others.Refer to the "Timber Types Guide for comparison tables.”

Do we provide wheel chair accessible furniture?

Yes we cater for people with mobility constraints and make a range of alternative designs to facilitate their needs.

ACQ Treated Pine Vs CCA Treated Pine?

ACQ indicates the use of Copper and Quarternary Ammonium compound to protect against fungi, termites and other wood-boring insects. It is similar to the performance of CCA treated pine which used a Copper Chrome and Arsenate compoud. Very few place retail ACQ timber and it is often a lower grade timber.

Is treated pine safe?

YES. There have been no reported side affects of CCA timber and there is a wealth of information about it on the internet. Alternatives like ACQ treated pine are merely a precaution.

Do we use CCA treated pine with arsenate or ACQ

We ultimately build with the products that the client requests. ACQ (F5) timber has more knots and is of a lower grade quality than CCA (F7) timber. ACQ It is less readily available and is 'greener' so it will shrink and twist a bit more than CCA timber.

Colour Choices?

We use Cabot's oils and stains because they have been proven over time to be of the highest quality and durability.
The Cabots colour chart can be found at: http://cabots.com.au/product-detail/1303/deck-exterior-stain-water-based.

What is meant by heavy duty

All our furniture is built to a commercial grade. Some items are simply large for cosmetic reasons. We may alter a design for specific reasons but always ensure they are constructed to last.

What are the standard table and bench offsets?

Most tables and seats are based on conventional dining room furniture. Table heights are normally 75-76cm and seats are 45-46cm. Seats are normally 135mm to 200mm out from the table edges.

What are primary school size tables?

To cater for smaller primary school children, we make a range of picnic tables that have lower their seats and table tops. Adults can still use them but they are ergonomically more suited for children.

How heavy is a solid hardwood picnic table?

The answer depends on the size and profile and timber type of the table. A lightly sanded 'E' profile 2.4m long 'A' frame table in ironbark will weigh approx 260kg, the 1.8m long table will weigh 215kg. Pine tables start at approx 75kg and sleeper tables can go over 750kg.

Table Anchorage

Tables can be anchored with their legs imbedded into the ground or dynabolted to concrete

Is treated pine safe?

YES. There have been no reported side affects of CCA timber and there is a wealth of information about it on the internet. Alternatives like ACQ treated pine are merely a precaution.